Founded in 2012, Invo Solutions was created to develop a better video banking experience. With more than 40 combined years working in the financial industry, we’ve seen firsthand how the digital age has transformed the way customers interact with their financial institution. Customers increasingly head online to complete their banking needs. They can deposit checks, open accounts, pay bills and transfer funds. But for larger financial transactions, most customers still seek advice and expertise from in-person financial agents. This is where we saw an opportunity.
Online banking meant we had fewer members visiting our branches at BluCurrent Credit Union each day, but we couldn’t move our whole team online. Creating Invo Video Banking gave us the chance to reduce the number of employees on the lobby floor while increasing our customer interactions online. This video banking software is able to replicate in-person interactions and reduce customer wait time even for those larger financial transactions.
After five years of testing and adjusting Invo Video Banking’s software and user experience at BluCurrent, we introduced it to the market. Invo Video Banking has been featured in Credit Union Journal, Credit Union Times, The Financial Brand, Yahoo Finance and World News, 2017 REACH Convention, and at the 2018 Heartland Convention. Its start-to-finish software solution is backed by five years of proven aggregate data. Pioneers in the video software space, Invo Video Banking has created a cross-industry product that can greatly improve your company’s efficiency and customer experience.