We offer groundbreaking, first-to-market banking technologies and solutions designed to make your financial institution more accessible and convenient. We continue to create the best solutions on the market today for your institution.
Invo Video Banking allows customers to speak with an agent from anywhere they have internet access. Fast, secure, and presented with tremendous quality, your branches can connect your customers and employees from a desktop computer, mobile device, or in a physical branch.
Customers can scan and sign documents digitally while agents can save documents and co-browse with customers. Invo Video Banking also supports existing systems and workflows.
Invo Lobby is our in-branch solution designed to make your physical branch's experience better for both your staff and your customers. Invo Lobby produces 3-to-1 FTE gains while simultaneously decreasing lobby wait times by up to 130%, producing in-branch savings of over $96,000 per year when utilized.
Lobby is a package platform that includes Invo Video Banking, Invo Kiosk, and Invo Concierge. These products give the ability to greet customers at the door and assign them to a kiosk, as well as launch video calls where customers can complete complex financial transactions. Additional add-ons are available as well, such as our Invo Booking appointment scheduling tool.
With Invo Concierge, your branch will see wait times decrease while simultaneously increasing face-to-face engagement with customers by greeting them at the door. Concierge also allows your financial institution to centralize all lobby communication, avoiding any confusion between employees.
Invo Concierge is a tablet-based platform used in conjunction with Invo Lobby. Your lobby Concierge will greet customers at the door, gather necessary information on the tablet, and assign them to a kiosk or employee with ease. You can also check-in scheduled appointments, schedule future appointments and launch video calls from the tablet.
Bring your employees into every branch location, regardless of where they are officed. Invo Kiosks are the gateway to instant video communication between customers and agents. Kiosks increase cross-sales for your agents and have the ability to complete complex financial transactions through a simple video call.
Kiosks are designed with industry-leading technology and include built-in document imaging functionality, digital signature pads, as well as fully custom marketing and advertising campaigns.
Invo Booking is a first-to-market scheduling tool that allows agents and customers to schedule future appointments, both in-person and digitally. This product improves staff productivity and is a far more convenient way to schedule appointments for your customers.>
Invo Booking can operate independently or fully integrate with Google and Outlook calendars, meaning that customers cannot schedule an appointment in a time slot that is already occupied. The platform can schedule in-person, over-the-phone, and video appointments, as well as empower your staff to assign scheduled calls to specific teams or individual agents.
Invo Chat is an industry-leading chatbot specifically designed for financial institutions. This product is a full-service, intent-driven chatbot that will make your video banking tools available 24/7/365. Your staff can develop chat answers specific to your financial institution and are developed to get customers where they need to go quickly.
Invo Chat supports live employee chat during business hours, with agents able to monitor incoming chats through the Invo dashboard. These chats can easily escalate to video calls, phone calls, and even appointment scheduling when integrated with Invo Booking.