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Mobile Video Banking Ready to Rock: Insights From Early Adopters

Mobile video banking is enjoying rapid uptake, broad appeal, and high satisfaction scores. And considering the efficiency gains that can be realized on the service side, it’s no surprise more financial institutions are planning to adopt video banking solutions. Here’s what two retail banking providers learned as they’ve progressed through their mobile video banking journey.

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An early bet on video banking pays off

Like many small credit unions, BluCurrent CU is trying to stay competitive in an overbanked market. In 2012, one thing became clear: change needed to happen in order for the credit union to grow. BluCurrent needed a solution for long wait times in its branches and an inconsistent member experience.

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Invo Solutions Partners with $1.5 Billion Credit Union

Invo Video Banking continues its strong momentum and rapid growth trajectory by today announcing a partnership with HAPO Credit Union, bringing the total number of partners to five. By leveraging Vidyo’s best in class integrated video platform, Invo is able to provide customers with a powerful video banking solution that provides the highest quality…

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Video helps build relationships

“Video banking is gaining in popularity. In a recent survey with CUNA Strategic Services, almost 20% of respondents have deployed at least one form of video banking, while more than 40% are piloting a video service. More than 80% are planning to offer video banking in the future.”

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Video Banking: From Tech Underdog to Secret Weapon?

BluCurrent Credit Union in Springfield, Mo., took a bit of a gamble when it incorporated video bankers into its three branches a couple of years ago. But it turns out, most customers like it. “We thought maybe some of the older members might resist it, but people Skype with their grandkids and they’re more comfortable with technology today,” Derek Williams, chief operating officer of the $158 million-asset BluCurrent…

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How Barclays Bank and BluCurrent Credit Union are changing the Banking Experience

Modern financial institutions are using video more than ever before. Applications for fintech, the combination of finance and technology, continue to abound as banking institutions, customers, and partners become increasingly digital. In recent posts…

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