Customer engagement has changed. Customers are now heading online for banking transactions more than they ever have. They can deposit checks, open accounts, pay bills, and transfer funds. But for more complex financial transactions, most customers still feel more comfortable with in-person interactions. This is where we saw an opportunity.
With more customer engagement features available online, fewer customers were actually visiting branch locations. Still, moving an entire team online wasn't possible. Invo Video Banking created a bridge for that gap. It reduced the need for employees on the lobby floor while increasing online traffic. The software replicates in-person interactions while reducing customer wait time for institutions. After five years of testing and enhancing, the platform was introduced to the market. Since that time, Invo Video Banking has been widely acclaimed.
While Invo Video Banking was the launch point, it wasn’t the finish line. Since then, we have continued to grow our product portfolio with a single goal: Activate better customer engagement through dramatically improved customer experiences and significantly greater operational efficiency.
Your customers desire strong digital solutions, but they also value face-to-face interactions. That goal has produced features such as Invo Lobby, an umbrella module for our in-branch solution that includes Invo Concierge and Invo Kiosk. We have also produced first-to-market features like Invo Booking, the industry’s first native scheduling tool and Invo Chat, the industry’s first intent-driven chatbot.
Jake joined Invo Solutions as COO in early 2019. He is an innovative influencer in the technology and services vertical, with over 20 years of professional experience as a leader. Jake is a driven motivator and relational executive focused on building teams that delivers exceptional results for clients. He has successfully launched dozens of novel products and services while partnering with over 300 financial institutions across North America. Jake leads from his position as both an educator and strategist, collaborating internal and external resources to propel the mission forward. Jake graduated from Drury University with a degree in Business Administration with an emphasis on Global Studies.
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