What Is Invo Concierge?
We believe that integrated technologies should enhance physical branches, not replace them. Enter Invo Concierge.
As digital banking moves more and more to the forefront, technology integration is a challenge that financial institutions will continue to face. How can you best serve your customers with digital banking technology and how will it impact your physical branches and staff? At Invo Solutions, we want to answer those questions for you. We believe that as your financial institution integrates new technologies, they should serve to enhance physical branches, not replace them. And Invo Concierge is the embodiment of that conviction.
What Is Invo Concierge?
Invo Concierge is a full-service lobby management system offered by Invo Solutions. This technology, supporting employees designated as a branch ‘concierge’, will serve to manage lobby traffic to eliminate wait times and improve customer experience. Think of this just like a hotel concierge. Their role is to assist guests with a variety of personal services, such as making dinner reservations or arranging transportation. With a lobby concierge, their role is similar. Instead of hopping from one desk to another, customers would be greeted at the door by your lobby concierge, who would then gather the necessary information to schedule a meeting, get checked in for an existing meeting, or be assigned to a video banking kiosk.
Why Is Invo Concierge Valuable?
Your customers value convenience. Nobody wants to wait in a long line or spend extended time in a waiting room. But when they visit your branch, they also want to see your staff and their favorite agents. Invo Concierge increases your branch efficiency and makes the customer experience quicker, but it doesn’t require automation. Instead, each customer is greeted by a smiling member of your staff and conveniently ushered to the office or kiosk they need to go.
From a staffing perspective, this platform is a fully-functional lobby management system. So while your customers get the one-on-one interaction they desire, the tablet-based technology will help your staff manage scheduled appointments, video calls, and walk-in traffic, all in one dashboard.
How Can Our Financial Institution Deploy Invo Concierge?
Invo Concierge is a component of Invo Solutions’ in-branch platform. This in-branch solution – Invo Lobby – was designed to make your branches a well-oiled machine, using technology to enhance those physical branches rather than replace them. When fully deployed, this solution includes Invo Concierge, as well as Invo Kiosks, which uses a monitor, web cam, and document signing/capture technology to create a physical video banking environment.
Find out more about Invo Concierge by giving us a call at (855) 468-6843 or request more information today!