Why Your Financial Institution Needs Invo Web in Three Features
In the last decade, consumers have become more and more dependent on digital banking tools. The pandemic in 2020 only accelerated that reality, with 88% of U.S. consumers using digital financial technology in 2021 compared to just 58% prior. And that number isn’t expected to regress back to pre-pandemic levels, with 90% of respondents in one survey saying they’ll continue to use digital technology in banking even as the pandemic is resolved.
It’s impossible to deny the importance of digital banking tools in the financial industry. At Invo Solutions, we offer brick-and-mortar banking technology solutions, but we also offer web-based solutions through our Invo Web platform. Here are three key features.
Video Banking
The centerpiece of Invo Web is Invo Video Banking. While video banking can be deployed in the branch, Invo Web allows customers to speak with an agent from any device and anywhere they have internet access. Whether their call comes from a desktop computer, a tablet, or a mobile device, customers not only have the ability to speak with an agent, but they can also send and sign documents, as well as complete forms, thanks in part to prominent feature on our list.
Co-Browsing
Through the Invo Web platform, customers might want to fill out a loan application or sign up for online banking. Co-browsing is a safe and secure powerful alternative to screen sharing that allows them to complete those forms with an agent assisting them. When a co-browsing session is launched, both the customer and the agent will be on the same screen. When the agent is in control of the screen, the customer has a marker to help communicate where they want to go. Once the form is ready to be filled out, the agent can give control to the customer. All while maintaining a personal video collaboration session.
Reporting
Not only does Invo Web give financial institutions access to video banking and co-browsing, but it also provides robust reporting for evaluation. This reporting allows financial institutions to see how long calls last, how long customers have to wait for their call to be picked up, and how satisfied the customer was with the interaction via survey results.
Try Invo Web For Free For 12 Months
Invo Web is a dynamic platform that brings your agents to your customers, even when they aren’t physically in the same location. And to celebrate Invo’s 10th anniversary, we want to give it to you for free. For the first 50 financial institutions that sign up, we will give them 12 months of free web-based video banking, including co-browsing and reports. No strings attached. No commitments necessary. Learn more today!