Unlock Support That's in Sync
Complete complex transactions and guide customers on screen without the need for plugins or clumsy downloads.
Deliver comprehensive support by utilizing an additional suite of tools, including video and text chat, along with robust privacy features.
Initiate a joint browsing session with just a URL, providing real-time assistance to customers for quick and efficient problem resolution.
Enable support representatives to provide more personalized assistance to customers, resulting in a more satisfying customer experience.
Invo Co-Browsing Use Cases
-
Co-browsing allows support representatives to guide customers through the application process, answer any questions they may have, and help them complete the application accurately and efficiently. By offering co-browsing, financial institutions can improve customer satisfaction, reduce application errors, and speed up the application process.
-
Co-browsing can be used to help customers manage their accounts. For example, a customer who needs assistance with making a transfer or setting up a new bill payment could use co-browsing to get the help they need.
-
Co-browsing can be used to troubleshoot technical issues customers may be experiencing with the bank or credit union's website or mobile app. The support representative can visually identify the issue and guide the customer through the steps to resolve it.
-
Co-browsing can be used to guide new customers through the onboarding process. A support representative can help the customer complete the application and account setup process, answering any questions they may have along the way.
Add a Personal Touch to Digital Interactions
Unlike screen sharing, co-browsing enables both parties to interact with the same webpage or application simultaneously, providing a—
dynamic collaborative experience. This approach provides a more personal, face-to-face feel, improving customer engagement.
Co-browsing can lead to a 50% decrease in support costs time on average.
50%
7.2%
Co-Browsing leads to a 7.2% annual revenue increase on average.
81% of users abandon complex online forms when someone isn’t there to guide them.
81% of users
Start a Session With Just a URL
Our co-browsing functionality sets itself apart from other options in the market by offering a seamless, plugin-free experience for both customers and agents. Our solution is designed to simplify the co-
browsing process, allowing agents to start a session with just a URL. By eliminating the need for downloads or plugins, our solution provides a streamlined experience that benefits customers and agents.
Free eBook
Two-Way Communication in Self-Service
Explore the benefits of two-way communication for improving customer experience and driving growth.
Have Questions?
Schedule a time to chat with our Solutions Consultant and find out how Invo can help. Our discovery calls are consultative, not salesy, because we want you to succeed.
Hope Solomon
Solutions Consultant