All Invo products are built from scratch specifically for financial institutions. Here’s what we offer.

Picking vendors is stressful. We want to make it easy. Invo is a one-stop shop for in-branch and digital collaboration offerings that can transform your financial institution’s customer and staff experience. We were founded with banks and credit unions in mind because we started in a financial institution. All our products are built from scratch, specifically for financial institutions, because we are bankers too.

All our products stack on top of your existing workflows so you can build on what you already have. And once deployed, our average client sees a 4-to-1 desk-to-agent ratio (FTE) with nearly $130,000 in annual savings. Some see a return on investment as high as 600%.

Here are the products that can accomplish that for your financial institution.

Invo Video Banking: In-Branch and Web-Based Video Calls

Video banking allows customers to speak with agents, electronically sign documents, and complete even the most complex financial transactions from anywhere they have internet access. Invo was founded in 2012 to create the first-ever in-branch video banking experience, expanding to allow customers to reach their FI from their personal computer or mobile device. The results from video banking, specifically regarding staff efficiency and customer wait times, are dramatic.

One FI operates its new accounts and consumer lending departments across nine locations with three-member teams, while another opened two new branches without adding any consumer lending employees. Along with the staff efficiency gains, both FIs saw their customer wait times drop by over 80%.

Invo Concierge: A Lobby-Management System for FIs

Invo Concierge is a tablet-based lobby management tool that allows financial institutions to seamlessly get customers in front of the right employee. Like a hotel concierge, this tech’s primary function is to create a quick and easy branch experience for customers. The employee-driven experience ensures that every customers is greeted with a smile from your staff concierge, who can help check them in and move them to the correct employee.

With the self-service experience, customers can skip the line altogether. Whether they are a walk-in or have a scheduled appointment, customers can self-check with the Concierge tablet, even without an employee acting as the concierge. Lobby management services like Concierge alone can contribute to up to 20% cuts in customer wait times.

Invo Chat: A Live and Intent-Driven Chatbot

Chatbots are a dime a dozen and serve countless industries. For that reason, Invo created a chatbot from scratch, designed specifically to serve banks and credit unions. Our chatbots are intent-driven, so your FI can customize responses based on what your customers are asking. Invo Chat can escalate to video calls, voice calls, co-browsing sessions, and live employee chat during work hours.

Further, your chatbot is customizable. Invo encourages all clients to brand their chatbots uniquely to their customer base, so your customers can feel right at home. The results of intent-driven chat are dramatic, as FIs can reduce customer service costs by up to 30% by deploying a chatbot.

Invo Booking: An Integrated Scheduling Tool

Invo’s from-scratch appointment scheduling tool empowers customers to schedule remote video calls, in-person video calls, and face-to-face meetings that fit their schedule. Invo Booking integrates with Google and Outlook calendars, allowing FIs to track all meetings within one platform.

Say goodbye to double-booked meetings and hello to elevated staff communication between your staff and customers. With Invo Booking, your staff can improve productivity and decrease the burden of walk-in traffic.

Invo Co-Browsing: A Plug-and-Play Co-Browsing Solution

Co-browsing allows customers and staff to view and control the same screen simultaneously to fill out forms, set up online banking, and complete other tasks. This includes the ability for customers to sign documents. With co-browsing, FIs see annual revenue growth of up to 10% and a decrease in form abandonments. Our co-browsing solution is plug-and-play and doesn’t require plugins or downloads, making it a light lift for your teams.

Co-browsing’s chief function is to help customers complete tasks online with the help of your staff. As the customer controls the screen, your employee has a marker to point customers to a question within a form or to another page on your website. When needed, your employee can take control of the screen and guide the customer to another page, or fill out a form on their behalf.

Invo Text: A Two-Way and Mass Texting Solution

95% of users read texts within three minutes, with an average response time of 90 seconds compared to an average 90-minute response time for emails, making SMS text a powerful communication tool.

Invo offers two types of SMS text:

Two-Way SMS Texting allows your financial institution to live text back and forth with customers from within the Invo dashboard. Customers can escalate to a video call from these interactions.
Mass SMS Texting allows your financial institution to send targeted campaigns for customers, from marketing texts to onboarding texts for new customers or members.

Find Out How Invo Can Help You

Invo is here to serve community banks and credit unions, providing a dynamic suite of tools that create real results without breaking the bank.

Chat with a Solutions Consultant today to see how we can serve your financial institution →

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