Invo introduces Canny feedback platform for customers

Few industries change as frequently and dramatically as financial services. Invo's ability to quickly respond and adapt to changes is a core component of providing effective products and services to our customers. We need to hear from our customers on the ground, trusting us to create better interactions for their customers and members.

We don't want to guess what your staff, customers, and members need. So at #InvoSummit24, we announced the launch of a new customer feedback tool through Canny. There are three reasons this platform will be a game changer.

Our customers are now in the driver's seat

Through the feedback dashboard, our customer base will have a voice they have never had. With no limit to the number of users a financial institution can have, Invo wants to hear from employees who are on the ground, working with our platform daily. When a customer requests a feature or integration, all users can see those requests and upvote.

"There is immense value in collaboration between financial institutions using Invo products because they often have the same pain points without knowing it," Vice President of Operations Andrew Buchanan said. "We hope this platform opens the door for better dialogue that helps us prioritize enhancements that are largely needed."

Our development team will be more equipped to create solutions

Every project we throw at our development team is prioritized because we see it as a need. However, without a centralized feedback channel, it is challenging for our development team to build solutions that service real needs.

"Our development team works as hard as any team on our staff," Buchanan said. "If we give them good direction, they can build dynamic tools that better serve our customers. Our leadership team is convinced feedback can give us that direction."

We hope to have a better understanding of the challenges your financial institutions face, along with the enhancements you want before we start to scope out and build. That headstart will help us to build even better products.

Our leadership team can build roadmaps with your priorities in mind

We believe Canny's most consequential impact will come from our ability to chart out the path forward with your roadmap in mind. Our product roadmap doesn't have to be a guessing game. With your voice leading the way, Invo can map out a better future for our products and deliver enhancements faster than ever. We want to stay ahead of the curve and you can help us do that.

"Ultimately, we want to see our customers thriving in an industry that is rapidly evolving," President and COO Jake Martin said. "We understand the challenges our industry faces, but nobody knows them better than our customers. This platform helps us tap into that knowledge in a way that will better serve our customers in the coming years."

Invo is ready to hear your voice. For more information on this platform, please contact your account representative today.